Returns Management
Items returns represent a significant cost, no one disputes that. However, a flexible returns policy helps to better satisfy customers and increase sales over time.
The majority of customers consult returns policies before making a purchase decision. Therefore, when you establish a simple returns and exchange process, customers feel more confident, which in turn can lead to more buys, recurring sales, and positive recommendations.
What are the reasons for product returns?
- The consumer is not satisfied with the product.
- The product is damaged / broken.
- The package did not reach the consumer because the latter was not present at the time of delivery.
Managing returns may seem simple enough at first glance, but it does require some anticipation. Indeed, it must be taken into account in inventory management but also in the costs incurred.
Flexible Returns Policy
we provide a solution to our e-commerce customers and Marketplaces….. In addition to delegate their logistics to Last Mile Deivery Express, we suggest that they manage the returns of their orders by using our IT Solution, a platform whose role is to simplify and automate the management of returns and after-sales service. They can therefore free their minds on this complex part and concentrate 100% on their know-how.
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